Last Updated: January 2, 2019
Submissions, including Senior Care Facility or Agency Reviews, are those of the individual poster and are their own subjective opinions and not opinions of Ro & Steve. We do not endorse nor are we affiliated with any living or care facility or agency listed or reviewed on this Site. Ro & Steve reserves the right to remove any Submission in accordance with the Terms of Use, including for any Submission that fails to meet these Community Guidelines. Ro & Steve may ban the author from future Submissions due to their failure to comply with these Community Guidelines or as otherwise set forth in accordance with the Terms of Use. The posting of a Submission may be delayed subject to a Ro & Steve certified facility/agency’s right, if applicable, to respond to the author of such Submission prior the posting thereof. In addition, Ro & Steve may facilitate the interactions between Site users and facilities/agencies, but Ro & Steve is not a facility/agency advocate and Ro & Steve does not mediate between facility/agency and the author of a Submission.
When writing your review, please understand the following guidelines:
- The review must be written from your own personal device, not one supplied to you by or owned by the business you’re reviewing. This helps ensure authenticity of the content for our community.
- Focus on the facility/agency and your individual experience. Remember that reviews may not be submitted by facility/agency employees, their immediate family members or anyone who works with facilities/agencies that may present a conflict of interest, nor can they be submitted on behalf of someone else;
- Provide details about what you liked or disliked about your experience and use a minimum of 25 words to share your story;
- Be sure to describe an experience from within the past 12 months. Only one review per facility/agency experience is accepted
We reserve the right to remove or modify your review if it contains any of the following types of prohibited content:
- Obscenities, discriminatory language, or other language not suitable for a public forum;
- Defamatory, infringing, or otherwise inappropriate comments;
- Any form of harassment, threats, lewdness, or bigotry;
- Language that would constitute or encourage criminal or illegal activity;
- Advertisements, “spam” content, web links or any other offers to other persons;
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
We may also remove your review for any reason at our sole discretion, with no notice to you.
Your review should remain unbiased. If we suspect that any review was written by anyone other than the consumer, it will be rejected. All reviews must be written and submitted to Ro & Steve by the consumer.
Lastly, please share feedback about website content or quality issues, please do not submit this feedback through a facility/agency review. Instead, Contact Us directly.
Enjoy writing your review!