Pine Harbour Assisted Living

Listing Category: Assisted LivingListing Tags: Residential Care Homes

Reviews
Reviews
Profile
Map
  • Overall Rating:
    rating iconrating iconrating iconrating iconrating icon

    Individually rated for:

    Interaction with Staff
      rating iconrating iconrating iconrating iconrating icon
    Personal and Health Care Services
      rating iconrating iconrating iconrating iconrating icon
    Activities and Recreation
      rating iconrating iconrating iconrating iconrating icon
    Food and Dining Services
      rating iconrating iconrating iconrating iconrating icon
    Safety and Security
      rating iconrating iconrating iconrating iconrating icon
    Community Environment
      rating iconrating iconrating iconrating iconrating icon
    Community/Agency Management
      rating iconrating iconrating iconrating iconrating icon
    Amenities
      rating iconrating iconrating iconrating iconrating icon
    Pricing/Value
      rating iconrating iconrating iconrating iconrating icon

    1 Review on “Pine Harbour Assisted Living”

    1. Layne R Pine Harbour Assisted Living
      rating iconrating iconrating iconrating iconrating icon

      Individually rated for:

      Interaction with Staff
        rating iconrating iconrating iconrating iconrating icon
      Personal and Health Care Services
        rating iconrating iconrating iconrating iconrating icon
      Activities and Recreation
        rating iconrating iconrating iconrating iconrating icon
      Food and Dining Services
        rating iconrating iconrating iconrating iconrating icon
      Safety and Security
        rating iconrating iconrating iconrating iconrating icon
      Community Environment
        rating iconrating iconrating iconrating iconrating icon
      Community/Agency Management
        rating iconrating iconrating iconrating iconrating icon
      Amenities
        rating iconrating iconrating iconrating iconrating icon
      Pricing/Value
        rating iconrating iconrating iconrating iconrating icon

      All that glitters is not gold!
      Resources for our mom with Lewy Body are extremely limited in our area (upstate Vermont) and prohibitively expensive. She was in the hospital for a month while they tried to find a placement for her. There are some extremely bad nursing homes that we were concerned might be the only option if we couldn’t find her a place ourselves. We looked in New York, at Pine Harbour, which seemed much more attractive than any of the alternatives we had seen. At the time she was mobile and wandering, so we required a locked unit. From the first day we were disappointed. After the too good to be true sales pitch, we expected there would be at least somebody there to make her feel welcome and at home. Nobody was around but a couple of severely afflicted dementia patients sitting alone in the halls and obviously nonverbal. Things went from bad to worse. The only time we saw the staff was at lunch and “activity” time, which mostly seemed to consist of parking the residents together in fron of a television. A male aide that delivered meds while we were there told one of the women that she couldn’t have her meds until she gave him a kiss! There was another poor older woman who on two occasions looked like she had been severely beaten – with black eyes and bruises everywhere. They said she had fallen from her bed. Another man was moved from the assisted living unit upstairs to the dementia unit and spent all of his time trying to escape through the locked doors that day. We found out he died a few days later.

      My mother became very ill, as did many people in the place, and refused to see their doctor or go to the hospital. They quarantined her floor for a week so we couldn’t visit. When we finally did, she was in pretty bad shape, but still refusing medical attention in no uncertain terms. What she really wanted was a drink of water! There were no cups in her room, so we went in search of finding some water and to talk to somebody about bringing her beverages on a regular basis. We saw the tail ends of a couple of staff members who scurried into a locked room and didn’t answer when we knocked on that door. We were livid at that point and went up to talk o the manager, to tell her we couldn’t manage to get a drink for our mother! She looked at us rather defensively and said “Well, all she had to do was ask!” We were shocked. In the first place, there was nobody to ask. Secondly, my mother was sick and barely able to get out of bed. Third, the majority of the residents there were nonverbal and couldn’t ask for anything!

      Before we could find another place Mom fell out of bed and broke her hip. She returned to Vermont to our local rehab facility and we managed to get her into an assisted living that we had looked at before, but that she was not eligible for since it was not a locked unit. Since she was obviously no longer all that mobile the wandering issues were over and she was accepted. It’s not perfect, but it is a major improvement over Pine Harbour and we go so often we are practically residents. Pine Harbour was a terrible introduction to senior care homes for all of us and we feel it left a lasting impact on Mom.

      All the promises they made turned out to be for the assisted living floors and not the dementia ward. That was just a pretty prison for the elderly, who were punished for being helpless!

      This was several years ago, so maybe things have improved, but that was our very unpleasant experience.

      • Reason for your loved ones care?: Lewy Body Dementia

    Leave a Review

  • No Records Found

    Sorry, no records were found. Please adjust your search criteria and try again.

    Google Map Not Loaded

    Sorry, unable to load Google Maps API.