Last Updated: January 2, 2019
Ro and Steve, LLC (“RoandSteve”) is committed to maintaining robust privacy protections for it users, and this Ro and Steve, LLC Privacy Policy (the “Privacy Policy” or the “Privacy Policy Agreement”) discloses the privacy practices for Ro and Steve, LLC, including its webpages, forums, blogs, chats, message boards, idea exchanges, content, products, social networking tools, and services in its branded “Ro and Steve” social media channel (collectively, the “Services”). This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using the Services. The Privacy Policy applies solely to information collected. The Privacy Policy will notify you about:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
For purposes of this Privacy Policy Agreement, “Ro and Steve” refers to the webpage which can be accessed at roandsteve.com or through our mobile application and any other websites operated by Ro and Steve, LLC (collectively, the “Site”). Users can create a customized online registration in order to post and provide reviews about their personal experiences with senior care facilities or agencies (collectively, the “Facilities”) and connect with other users in a digital space, and RoandSteve provides the webpages, forums, blogs, chats, message boards, idea exchanges, content, products, social networking tools, and services. The terms “we”, “us”, and “our” refer to Ro and Steve, LLC. “You” refers to you, as a user of the Services. By accepting our Privacy Policy as well as the Ro and Steve Terms of Use Agreement, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, do not use this Site or provide any personal information to us.
1. Information Collection, Use, and Sharing
A. Collection. Ro and Steve, LLC is the sole owner of the information collected on this Site (roandsteve.com). We collect “Non-Personal Information” and “Personal Information”. Non-Personal Information includes information that cannot be used to personally identify you, such as website analytics, anonymous usage data, general demographic information that we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only information that we have access to and collect that you voluntarily give us via email or other direct contact from you such as registration sign-up and the like. This can include your name, physical address, profile photo, comments, reviews, likes, the email address or phone number you used to sign up, and any other information you provide us. If you are using the Services on your mobile device, you may also choose to provide us with your location data. Any information that you provide to Ro and Steve, LLC will be securely stored in our SSL secured database and will NOT be sold or redistributed at to a third party at any time.
To register for providing reviews of Facilities online while using the Services, you must submit Personal Information including your name, physical address, email address, and phone number. To use the Services thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, Ro and Steve, LLC may use cookies to enable us to track and target the interests of our users to enhance the experience on our Site. RoandSteve may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you do not want RoandSteve to send cookies to your browser, you can set your browser options to reject cookies or notify you when a web site tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of the Site. Additionally, some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
In addition to the information provided automatically by your browser when you visit RoandSteve’s website, to become a reviewer of Facilities while using the Services you will need to create a personal profile. You can create a profile by registering and entering your name, physical address, email address, and phone number and creating a username and a password. By registering, you are authorizing us to collect, store, and use your name, physical address, email address, and phone number in accordance with this Privacy Policy. At your option, you may also provide us with additional demographic information.
We do NOT collect your credit card information or social security number. If this information is collected for any other reason such as a product purchase through the website shopping cart, it will be collected by a third party only, such as the Stripe payment gateway. Ro and Steve, LLC is not responsible for any such third party or how that third party collects, stores, or uses your personal information which it collects. Your submission of any such personal data to a third party is subject to the third party’s terms of service and privacy policy. We encourage you to review these third party terms of service and privacy policies before submitting your personal data.
B. Use and Sharing. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for RoandSteve, such as the servers for our email communications who are provided access to users’ email addresses for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. They are not allowed to use personally identifiable information except for the purpose of providing these services. In an effort to display offers that may be of interest to you, we have relationships with other companies that we allow to place ads on our Site. As a result of your use of the Site, such ad server companies may collect information such as your domain type, IP address and clickstream information.
In general, we will use your Personal Information to help us communicate with you. We will not share your information with any third party outside of our organization without your written or electronic consent. For example, we use Personal Information to contact users in response to questions, fulfill requests on your behalf, solicit feedback from users and reviewers, provide technical support, inform users about promotional offers, suggest blogs or boards you might like, show you ads that may be of interest, and send you updates, newsletters, marketing materials, and other information that may be of interest to you. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy. Only official email addresses originating from Ro and Steve, LLC will be used to officially communicate with you and all other users of the Ro and Steve social media channel (for example, such emails will be in the form of example@roandsteve.com).
We generally use Non-Personal Information to help us improve the Services, customize the user experience, and help us develop new products. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on our Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our sole discretion. We may share aggregated demographic information with our affiliates, agents, advertisers, manufacturers, and business partners. We may also disclose aggregated user statistics to current and prospective business partners and to other third parties for other lawful purposes. This is not linked to any personal information that can identify any individual person.
In the event that we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy change to the Site so that you may opt out of the new information practices. We suggest that you check our Site periodically if you are concerned about how your information is used.
We may share, disclose, or provide your Personal Information to third parties: (i) when required to combat fraud or to protect our interests; (ii) to enforce the Privacy Policy or the Terms of Use; (iii) when required to do so by law or in response to legal process or lawful requests, including from law enforcement or government agencies; (iv) within and among our affiliates and subsidiaries; or (v) as part of a merger, sale of a business, sale of assets, or dissolution.
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, Facilities, organizations, or individuals outside of RoandSteve when we have your consent to do so.
2. Your Access to and Control Over Information
You may opt out of any future marketing contacts from us at any time. When we send a promotional communication to you, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us in the “Settings” section of our Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can generally access, review and update your Personal Information by logging in to your registered account and making the necessary changes. You may contact us directly via the email address or phone number given on our Site if you have any difficulty making changes to your Personal Information or if have other questions about the Personal Information we hold about you. You can do the following at any time by contacting us via the aforementioned email address or phone number:
- See what data we have about you, if any.
- Change or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We may use how you browse our Site in order to show you ads for RoandSteve or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by RoandSteve. RoandSteve may belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. You can opt-out of receiving interest-based ads from us by contacting us at support@roandsteve.com and providing your full name and applicable account information, along with your request for opting out. Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by RoandSteve to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Privacy Policy applies only to their activities within the State of California. To make such a request, please send an e-mail to support@roandsteve.com or write us at Ro and Steve, LLC, 1 Parker Farm Lane, Amherst, NH 03031, Attention: Privacy.
If you are located outside of the United States, any Personal Information provided to us will be transferred to servers located in the United States and such other countries as designated by Ro and Steve, LLC and will be governed by applicable United States or such other laws and regulations. You consent to such transfer and storage of your Information to the United States and otherwise and in accordance with this Privacy Policy.
3. Facilities Accounts
Accounts belonging to Facilities may privately contact reviewers through our Site on items related to a consumer review of their Facility. When a representative of a Facility makes such contact, email addresses are not provided to either party without prior consent. RoandSteve facilitates the interaction through the RoandSteve platform.
4. Security
We will take precautions and implement security measures designed to protect your Personal Information from unauthorized access. When you submit Personal Information via the Site, your information is protected both online and offline.
Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
5. Children’s Privacy
Ro and Steve, LLC and the RoandSteve Site are not intended for use by children under the age of 18. Children are not eligible or permitted to use our Site and we ask that minors (under the age of 18) do not submit any Personal Information to us. We do not knowingly collect personally identifiable information from children under 13. In the event that we learn we have collected any Personal Information from a child under the age of 13, we will delete that information from our database. If a child under 13 has provided RoandSteve with Personal Information, the parent or guardian of that child should contact RoandSteve immediately to delete this information from our files.
6. Links
This Site contains links to or compatibility with other websites or applications. However, please be aware that we are not responsible for the content or privacy practices employed by such other websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Services, including the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use RoandSteve through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that website or application. We encourage our users and subscribers to be aware when they leave our Site and to read the privacy statements of any other websites before proceeding to use them.
7. Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
8. Changes to our Privacy Policy
Ro and Steve, LLC reserves the right to change this Privacy Policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect thirty (30) days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
9. Contact Us
If you feel that we are not abiding by this Privacy Policy, or have any questions regarding this Privacy Policy or the practices of this Site, you should contact us immediately via telephone at (800)790-6040 or via email at support@roandsteve.com.